Comments on: A Review of RackSpace Review http://www.shanghaiwebhosting.com/web-hosting-reviews/a-rackspace-reviews-review China Web Hosting Reviews of Shanghai Hosting Providers | Web Hosting Tutorials | Web Hosting Tips | Web Hosting Class Mon, 19 Jul 2010 18:47:59 +0000 hourly 1 http://wordpress.org/?v=3.0 By: China Hosting Provider http://www.shanghaiwebhosting.com/web-hosting-reviews/a-rackspace-reviews-review/comment-page-1#comment-32 China Hosting Provider Fri, 05 Jun 2009 16:02:52 +0000 http://www.shanghaiwebhosting.com/?p=124#comment-32 BTW, you guys must be continuously monitoring the web for what people are saying about you. Good public relation strategy! BTW, you guys must be continuously monitoring the web for what people are saying about you. Good public relation strategy!

]]> By: China Hosting Provider http://www.shanghaiwebhosting.com/web-hosting-reviews/a-rackspace-reviews-review/comment-page-1#comment-31 China Hosting Provider Fri, 05 Jun 2009 16:01:38 +0000 http://www.shanghaiwebhosting.com/?p=124#comment-31 @Rob Thanks for the clarification. I have always believed in RackSpace and even if it fails big at some point I still believe its unparalleled competence to recover from the failure quickly. I was just too surprised at the 8 hours downtime, I'm still a little skeptical of what this client said of the duration - for example, he may not have made it clear that whether it was a total downtime or just painful slowness. @Rob

Thanks for the clarification. I have always believed in RackSpace and even if it fails big at some point I still believe its unparalleled competence to recover from the failure quickly. I was just too surprised at the 8 hours downtime, I’m still a little skeptical of what this client said of the duration – for example, he may not have made it clear that whether it was a total downtime or just painful slowness.

]]> By: Robert J Taylor http://www.shanghaiwebhosting.com/web-hosting-reviews/a-rackspace-reviews-review/comment-page-1#comment-29 Robert J Taylor Fri, 05 Jun 2009 04:10:09 +0000 http://www.shanghaiwebhosting.com/?p=124#comment-29 I cannot speak to the specifics of the claims of the specific site in this posting (and would not if I could -- our customers' information is not for public discussion) but I can say as a long time customer and current employee of Rackspace, it is not a typical experience. As a customer of Rackspace since 2002 I know that when there was a problem with either their hardware or my system that lead to an outage many people were immediately engaged to focus on rectifying the situation. As a Senior System Engineer with Rackspace I can attest that customers experiencing a "down" server or service receive emergency attention from capable technicians to resolve the situation. All this is to say that this report sounds like an anomaly -- yet, opting to believe the report as true, I would say that everyone including senior management would like to know the details of this particular situation to correct the specific problem and correct any process or procedural issue that may have contributed to the length of the downtime experienced. We care and we are always on alert to find out our weaknesses - and fix them. If you've experienced a failure to live up to our promises, let us know. Our entire management team is customer-facing and care to know how we can better serve you. If you cannot find a way to contact us, use our Twitter email -- it's designed to be available as a fail-safe around the clock: twitter@rackspace.com. However, our toll-free phone numbers (for many countries, not just the US) will work best for immediate action - these are listed here: https://my.rackspace.com/portal/auth/phone I cannot speak to the specifics of the claims of the specific site in this posting (and would not if I could — our customers’ information is not for public discussion) but I can say as a long time customer and current employee of Rackspace, it is not a typical experience. As a customer of Rackspace since 2002 I know that when there was a problem with either their hardware or my system that lead to an outage many people were immediately engaged to focus on rectifying the situation. As a Senior System Engineer with Rackspace I can attest that customers experiencing a “down” server or service receive emergency attention from capable technicians to resolve the situation. All this is to say that this report sounds like an anomaly — yet, opting to believe the report as true, I would say that everyone including senior management would like to know the details of this particular situation to correct the specific problem and correct any process or procedural issue that may have contributed to the length of the downtime experienced. We care and we are always on alert to find out our weaknesses – and fix them.

If you’ve experienced a failure to live up to our promises, let us know. Our entire management team is customer-facing and care to know how we can better serve you. If you cannot find a way to contact us, use our Twitter email — it’s designed to be available as a fail-safe around the clock: twitter@rackspace.com. However, our toll-free phone numbers (for many countries, not just the US) will work best for immediate action – these are listed here:

https://my.rackspace.com/portal/auth/phone

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