Disclaimer: I’ve never been with RackSpace (but the cloud hosting, Rackspace Cloud) hosting and everything is taken as it is from this review at WHT. I’m just a little surprised that a host like RackSpace could ever make such a mistake to introduce 8 hours of downtime to its clients (that is of course, if what the reviewer said was truth and precise).
The original RackSpace review can be found here. I tried to reply to the post but it is too old.
But pardon me, 8 hours of downtime? Whatever the reason it is and no matter how many times the CEO apologizes for this (it could very well be an employee who is assigned the job to apologize on behalf of the CEO or automated mass email), it’s simply unacceptable. I don’t know about the other sites you may have with them, but officedebo.com doesn’t seem to be a mission critical one with tons of traffic that’s probably making a dollar every second. If that is the case I doubt you will remain calm about the 8 hours downtime.
8 hours downtime is even barely acceptable for other hosting companies, let alone RackSpace, it’s absolutely way too MANY for a host like them. Support comes far second to uptime, no matter how good it is.
Imagine if there’s a host that can Godly guarantees all of your sites 120% uptime but with no support at all, will you pay as much as what rackspace charges you for it? I think the answer is pretty obvious.
Again, I’m just talking about the issue here as it is from the original reviewer. 8 hours downtime is indeed unacceptable however personally, this incident hardly sways my belief in RackSpace. They are still one of the top hosting providers out there that’s worth your trust. View more reviews of Rackspace.